Customer Service: The Empathy Approach

Date: Tuesday, May 28th, 9:00 AM – 10:30 AM

FREE Webinar courtesy Valley Heartland

Speaker: Reggie Waterman, Skills Camp Co

Almost all of us have experienced bad customer service. Perhaps your server forgot about you at a restaurant, or your call was passed around from department to department. Not only do we remember bad customer service more often, but we also share it with more people. Customer service is not just reserved for those with the words in their title. It is how any employee treats your customers before, during, and after a sale. We take an empathy-based approach to external and internal customer service. Whether there is a sale to be made or not, customer service should be an element of everyone’s job. How your company treats people is integral to the experience they walk away with and informs how they think of your brand. But what are the skills needed for good customer service? How can it go from good to great? What are the downfalls? This webinar will address this and more.

For more information, visit: https://valleycfdc.ca/support/webinars